Product Security Advisory
Cybersecurity Support
CyberPower is committed to ensuring that our products are safe and reliable for our customers, and we take all security and privacy concerns seriously. Recognizing the importance of cybersecurity, we welcome all reports about product-related security issues from independent researchers, industry organizations, and security-conscious customers. Any information you provide will only be used to resolve the issues you have reported.
CyberPower invites you to contact us about potential security vulnerabilities through our "Report a Vulnerability". By reporting the vulnerability to CyberPower, you acknowledge that you have read and accepted CyberPower's Product Vulnerability Policy. After your submission, we strive to promptly review, validate, and remediate vulnerabilities reported to us. This proactive approach aims to minimize security risks in our products, software, services, and solutions.
Product Security Policy
CyberPower's policy follows an internal risk assessment process. Upon receiving vulnerability details, we conduct an internal risk evaluation, prioritize high-risk vulnerabilities, and kickstart the remediation process. We will communicate with the reporter during the verification process and provide updates on remediation.
For validated security vulnerabilities, once a practical solution is identified, we will disclose it in the product firmware update release. CyberPower does not guarantee the product firmware updates will be available for all security issues deemed important by customers, and there is no assurance of a specific timeline for product firmware update releases. Please note that not all reported concerns will result in validated vulnerabilities and CyberPower does not guarantee a specific resolution for all reported concerns. CyberPower reserves the right to modify this policy at any time, in its sole discretion.
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Find the serial number on your CyberPower products
Every CyberPower product has a unique serial number (S/N) and they can only be 12 or 16 digits.
The location of the serial number label may vary by different products, but you can find it on the back or bottom side of most products.
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