Privacy Policy

Last Updated on 2024/06/21

CyberPower and its affiliate (“we” or “CyberPower”) respect your privacy. This Privacy Policy describes what information we collect, how we use it, what we do with it and how you access and update your information. You may use our services through our website, software or apps, and this Privacy Policy applies to all these methods. As you review this privacy policy, keep in mind that it applies to all our brands, products and services that do not have a separate privacy policy or that link to this Privacy Policy.

By visiting our websites, using software, apps or purchasing services or products, you are consenting to the collection, use, disclosure and processing of your personal information as described in this Privacy Policy. Such information may be stored and shared between our worldwide affiliates to improve our services.

Please read this Privacy Policy before you use our services. If you do not agree with this Privacy Policy, please do not continue using our services.

1. INFORMATION WE COLLECT

To provide better service for you, we collect information in the following ways:

1.1 Information you provide us

Use our services may require you to sign up for an account by our website or apps. You will give us your name, address, phone number, email address, products you registered and serial number. You will be requested to provide your payment information and products you ordered if you purchase through our website or apps.

If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media), we will also collect information from you via those platforms.

1.2 Information we collect automatically when you use our services

When you use our services or log in to your account, we automatically collect and store certain information in server logs. This information includes: your computer or device operating system, application version, language settings, pages the date and time you accessed our services, referral URL, cookies (“cookie statement”), IP address, geographical information, the hardware, software, internet browser or apps, the updated status of our products, domain name of the website where you come from, number of visits, device’s MAC address and key, average time spent on the site and pages viewed.

For some power monitoring services, we will also automatically collect some information from your computer or device. For more information, please visit Information Power Monitoring Services Collect.

We will not collect, use or process any of your sensitive personal information, such as those based on race, religion, sexual orientation or health.

2. HOW WE USE INFORMATION

We use your information for the purpose of

2.1 Registration of an account on our website or apps

2.2 Customer service

• Respond to your question and support your needs.
• Communicate with you.
• Deliver product.
• RMA

2.3 Marketing activities

• Market our products, services, training courses, events and upcoming changes, improvements or promotions.
• Conduct surveys and customer services.
• Issue you newsletters.
• Notify you upcoming events.

You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication, or you can administer your subscriptions through your account (if you've created one).

2.4 Device information and permissions

• Camera: Get MAC address and Key when scanning device’s QR code.
• Location: Get Wi-Fi SSID to check device’s Wi-Fi connection.

2.5 User experience, product analysis and upgrade

• Comprehend the relevancy of your geographical area and our products.
• Upgrade our websites, apps or software, or to trace and eliminate bugs.
• Analyze abnormal status through electricity information.
• Provide, develop, protect and improve services or products, to develop new ones.
• Deliver electricity information and to notify you of abnormal status periodically through GCM (Google Cloud Messaging), APNS (Apple Push Notification Service) or SMS.
• For an improved user experience, internal training and general optimization purposes build features that will make the services available on our websites and apps easier to use.
• To improve and promote our products and services and the content on our website.

2.6 Safety and security

• Promote safety and security on and off our services, such as by investigating suspicious activity or violations of our terms or policies.
• Upgrade software or apps.

2.7 Legitimate interests

• Notify terms and policy changes.
• Handle or solve legal disputes for regulatory investigations and compliance or to enforce the terms of use in our websites or apps.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We process personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live. Your information will be under appropriate safeguards with encryption or pseudonymisation.

3. SHARING YOUR INFORMATION

3.1 For processing or compliance reasons

We may share your information with our affiliates including companies' employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry out the purposes above or work on our behalf and internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

All such third parties will be under an obligation to maintain the security and confidentiality of your information, and to process your information only in accordance with our instructions.

3.2 For legal reasons

We may, in compliance with applicable law, regulation, ordinance, license, operating agreement or legal process, disclose your information to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or competent authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests.

We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of us, our users or others.

In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

4. DELETE YOUR ACCOUNT

4.1 To delete your information, you can permanently delete your account.

If you delete your account, we delete your information and association data, including the registered devices, purchased plan. Once your account is permanently deleted, you won’t be able to reactivate it, and you won’t be able to retrieve information or association data.

If you request that we delete your account, it may take up to 30 days to delete your information and association data after we begin the account deletion process. Copies of your information and association data may remain in backup storage after 30 days; we use this storage to recover data in the event of a disaster, software error, or other data loss event. We may also retain your information for legal issues, breach of terms, or harm prevention efforts.

4.2 We will extend the retention of your information or association data for the reasons below:

• Obey legal obligation. For example, we are keeping your purchase data to meet the applicable accounting regulations.
• Government investigations or answer legal requirement. For example, we may retain your information or association data when we receive an effective legal requirement regarding to your account, such as search warrant, court order or subpoena.
• In connection with legal claims, complaints, litigations, or regulatory proceedings. For example, we defend for ourselves in a claim relating to your information or association data.
• Investigations related to possible violations of our terms or policies. For example, when we cease a user account due to his/her violation our terms and conditions, we will retain his/her account information to prevent the registration for a new account.
• Prevent injuries.
• Promote online safety, account security and credibility.
• To protect ourselves, including our rights, assets or products.

5. TRANSPARENCY AND CHOICE

We encourage you to keep your information accurate and up to date.

People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account.

Please contact us if you want to delete your account. Please note that if you delete your account or select not to provide us some information, your request or needs will not be responded timely.

6. APPLICATION

This Privacy Policy applies to all of the services offered by us and our affiliates, but excludes services or products provided by others. This Privacy Policy does not apply to other websites, apps, services or products you visit through links from our websites or mobile apps. If you provide your information to any of those providers, your data is governed by their privacy statements. Please note you shall apply the Privacy Policy of our other group companies in North America, Latin America, and France when you use their websites.

7. CHANGES

Our Privacy Policy may be changed from time to time. We may send you the latest policy by email or newsletter. We also encourage you to regularly check our updated policy on our websites and apps.

8. COOKIE STATEMENT

We use cookies to provide you with a more responsive and personalized service. By using our website or apps you agree to our use of cookies. For more information, please visit Cookies Policy.