Smart Management Solutions

PRIVACY POLICY

Last Updated in 2018/05/17

CyberPower and its affiliate (“we” or “CyberPower”) respect your privacy. This Privacy Policy describes what information we collect, how we use it, what we do with it and how you access and update your information. You may use CyberPower services through CyberPower website, software or apps and this Privacy Policy applies to all these methods. As you review this privacy policy, keep in mind that it applies to all CyberPower brands, products and services that do not have a separate privacy policy or that link to this Privacy Policy

By visiting CyberPower websites, using software, apps or purchasing services or products, you are consenting to the collection, use, disclosure and processing of your personal information as described in this Privacy Policy. Such information may be stored and shared between our worldwide affiliates to improve our services.

Reading this Privacy Policy before your using our services. If you do not agree with this Privacy Policy, please do not continue using our services.

1. INFORMATION WE COLLECT

To provide better service for you, we collect information in the following ways:

1.1 Information you provide us.

Use our services may require you to sign up for an account by CyberPower website or apps. You will give us your name, address, phone number, email address, products you registered and serial number. You will be requested to provide your payment information and products you ordered if you purchase through CyberPower website or apps.

If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too.

1.2 Information we collect automatically when you use our services.

When you use our services or login your account, we automatically collect and store certain information in server logs. This information includes: your computer or device operating system, application version, language settings, pages the date and time you accessed our services, referral URL, cookies (“cookie statement”), IP address , geographical information, the hardware, software, internet browser or apps, the updated status of our products, domain name of the website where you come from, number of visits, average time spent on the site and pages viewed.

For some power monitoring services, we will also automatically collect some information from your computer or device. Learn more about our
information power monitoring services collect.

We will not collect, use or process any your sensitive personal information, such as those based on race, religion, sexual orientation or health.

2. HOW WE USE INFORMATION

We use your information for the purpose of

2.1 Registration an account on CyberPower website or apps.
2.2 Customer service
  • respond your question and support your needs.
  • communicate with you.
  • deliver product.
  • RMA
2.3 Marketing activities
  • market our products, services, training courses, events and upcoming changes, improvements or promotions.
  • conduct surveys and customer services.
  • issue you newsletters.
  • notify you upcoming events.

You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter or communication, or you can administer your subscriptions through your account (if you've created one).

2.4 User experience, product analysis and upgrade
  • comprehend the relevancy of your geographical area and our products.
  • upgrade our websites, apps or software or to trace and eliminate bugs.
  • analyze abnormal status through electricity information.
  • provide, develop, protect and improve services or products, to develop new ones.
  • deliver electricity information and to notify you abnormal status periodically through GCM (Google Cloud Messaging), APNS (Apple Push Notification Service) or SMS.
  • for an improved user experience, internal training and general optimization purposes build features that will make the services available on our websites and apps easier to use.
  • to improve and promote our products and services and the content on our website.
2.5 Safety and security
  • promote safety and security on and off of our services, such as by investigating suspicious activity or violations of our terms or policies.
  • Upgrade software or apps.
2.6 Legitimate interests
  • notify terms and policy changes.
  • handle or solve legal disputes for regulatory investigations and compliance or to enforce the terms of use in our websites or apps.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

CyberPower processes personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live. Your information will be under appropriate safeguards with encryption or pseudonymisation.

3. SHARING YOUR INFORMATION

3.1 For processing or compliance reasons

CyberPower may share your information with its affiliates including companies' employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry out the purposes above or work on our behalf and internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

All such third parties will be under an obligation to maintain the security and confidentiality of your information, and to process your information only in accordance with our instructions.

3.2 For legal reasons

CyberPower may, in compliance with applicable law, regulation, ordinance, license, operating agreement or legal process, disclose your information to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or a competent authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests.

We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of CyberPower, our users or others.

In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

4. TRANSPARENCY AND CHOICE

CyberPower encourages you to keep your information accurate and up to date.

People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account.

If you want to delete your account, please email us at webadmin@cyberpower.com. Please note that if you delete your account or select not to provide us some information, your request or needs will not be responded timely.

5. APPLICATION

This Privacy Policy applies to all of the services offered by CyberPower and its affiliates, but excludes services or products provided by others. This Privacy Policy does not apply to other websites, apps, services or products you visit through links from CyberPower websites or mobile apps. If you provide your information to any of those providers, your data is governed by their privacy statements.

6. CHANGES

Our Privacy Policy may be change from time to time. We may send you the latest policy by email or newsletter. We also encourage you to regularly check our update policy on CyberPower websites and apps.

If you have any question, please contact us.

webadmin@cyberpower.com

7. COOKIE STATEMENT


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