Connected Equipment Guarantee
CyberPower may provide a Connected Equipment Guarantee. If you purchased a product covered by a Connected Equipment Guarantee, the Terms and Conditions is stated as below.
To review the Connected Equipment Guarantee you may have received when you purchased a CyberPower product, you can obtain a copy from our website. If you would like to check the Product you purchased is covered by this Connected Equipment Guarantee or not, you can find further information at Specification of each Product on our website. If the Product you purchased covered by the Connected Equipment Guarantee, this Connected Equipment Guarantee controls if any discrepancy with other document. The Connected Equipment Guarantee period is subjected to how long product warranty lasts. The following should assist you in determining if any damage suffered by equipment connected to a CyberPower product is covered.
To Determine If You Are Qualified, Ask Yourself The Following Questions:
• Did you purchase a CyberPower product (herein as “Product”) covered by a Connected Equipment Guarantee?
• Were you the initial purchaser of the Product and the owner of the Product at the time of the failure?
• Did you register the Product within one (1) year of your purchase or do you have other proof of purchase such as a copy of the receipt? (Register Your Product Now! http://www.cyberpower.com)
• Did you have the equipment directly plugged into a Product (the “Connected Equipment”) when a Power Disturbance passed through the Product?
• Did the Power Disturbance exhaust the protection capacity of the Product or damage the Product?
• Has the Product been altered?
• Was the Connected Equipment damaged due to a failure of the Product?
• Was the Connected Equipment properly connected to the Product and was the Product and the Connected Equipment connected to properly wired and grounded outlets?
• Did you provide a suitable and proper environment for use and installation of the Product and Connected Equipment?
• Did you properly install and operate the Product and Connected Equipment in accordance with their respective owner’s manuals?
• Did you operate the Product at all times within the limitations on the Product’s VA capacity as stated in this User Manual?
The Following Are Exclusions To The Connected Equipment Guarantee:
1. The Connected Equipment Guarantee is not "first dollar" coverage. CyberPower’s obligation is limited to the damage if you are not entitled to recover from other sources including but not limited to insurance, other warranty coverage, or extended warranty coverage even if you do not claim for recovery from the other source(s).
2. The Connected Equipment Guarantee does not cover damage to the Connected Equipment or apply if the Product has been operated in a failure mode or not in compliance with CyberPower operating instructions and Product manuals or if the Connected Equipment has been operated in a failure mode or not in compliance with the instructions and manuals of its manufacturer/vendor. Here we define the “CAUTION” in the product manual as the “normal use” standard, which you should be aware of and followed by. CyberPower makes no warranty of any misbehavior, as we mentioned in “CAUTION”.
3. Damage to data, records, or software is not covered.
4. Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and code-compliant power lines locally; transients, surges or spikes on standard telephone land lines, Ethernet network lines, or coaxial cable lines when properly installed and connected.
5. Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the Product or the Connected Equipment.
6. IN NO EVENT SHALL CYBERPOWER BE LIABLE FOR ANY PERSONAL INJURY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO BUSINESS INTERRUPTION, LOSS OF BUSINESS, PROFITS, INFORMARION, DATA OR USE. CyberPower also has no liability if such damage or loss is caused by you or third party’s negligence or other fault.
NOTE: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.
Making a Connected Equipment Guarantee Claim
To make a Warranty claim for damage to Connected Equipment under the Connected Equipment Guarantee, you must do all the followings:
1. Complete and return the CEG Document (Document of the CEG Application are as below) and provide reasonable proof of purchase, for example, a sales receipt that establishes you as the original end-user of the Product.
2. Contact CyberPower within ten (10) days when the failure of Product occurred.
3. When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have information on all applicable insurance or other resources of recovery/payment that is available to the Initial Customer and the name of the power utility supplier for the location of the Connected Equipment.
4. Follow CyberPower’s instruction or properly pack and ship the Product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim number on the shipping label or include it with the Product. Initial Customer shall prepay all shipping costs, must pay the cost of the repair estimate and is responsible for packaging and shipment. CyberPower reserves the right to reject the shipped Product and not to perform the Connected Equipment Guarantee if the shipped Product damaged arising out of improper packing or shipping.
Document of the CEG Application
Necessary Document and Sample:
■ Purchase order or other purchase certification.
■ The complete Product (e.g. Surge Protector)
Connected Equipment Related:
■ The picture of damaged Product.
■ The Spec of connected equipment, include the rating, function…etc., as detail as possible.
■ The used time of connected equipment.
The Environment Related:
■ The integrity of the site where the event occurred.
■ The picture of the site where the event occurred, please show the environment clearly.
■ The Setting of our Product, including the power cord, plug, and connected equipment.
Any documents or certifications can prove the reason of the damage caused by Product failure.
- More than 100 distributors and retail locations worldwide
- Won Data Center 100 and Top 20 Infrastructure Provider by CRN three times in a row since 2013
- Received the world's first Energy Star certificate from CSA group and was awarded Energy-efficient IT Systems by Green IT Best Practice Award 2012
- Launched Datacenter UPS systems product line, and developed software compatibility with critical virtualization technology partners, including VMware, Hyper-V, Red Hat, and Citrix
- Established office in Japan and started sales through channels in Australia to expand its business presences in Asia-Pacific region
- CyberPower started Initial Public Offering (IPO) in Taiwan stock market
- Launched the first high-frequency energy-saving UPS with ultra-efficient technology
- Recognized as ''Best New Vendor of the Year'' by Ingram Micro, the world's largest distributor of computer and technology products
- Developed and launched DC UPS for Telecom industry
- Commenced partnership with the world's largest IT distributor and global network technology provider, Tech Data and Tellabs
- Certified by UL LCC to provide advanced testing environment
- Performed safety tests, EMI certification and pre-testing to accelerate the development process and enhance engineering excellence
- Introduced UPS Power98, the first UPS designed to be compatible with Windows 98
- Entered the world's largest and multi-national retail stores: Walmart, BestBuy and Fry's
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Find the serial number on your CyberPower products
Every CyberPower product has a unique serial number (S/N) and they can only be 12 or 16 digits.
The location of the serial number label may vary by different products, but you can find it on the back or bottom side of most products.
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