Privacy Policy

Last Updated in 2022/06/08

CyberPower and its affiliate (“we” or “CyberPower”) respect your privacy. This Privacy Policy describes what information we collect, how we use it, what we do with it and how you access and update your information. You may use our services through our website, software or apps, and this Privacy Policy applies to all these methods. As you review this privacy policy, keep in mind that it applies to all our brands, products and services that do not have a separate privacy policy or that link to this Privacy Policy.

By visiting our websites, using software, apps or purchasing services or products, you are consenting to the collection, use, disclosure and processing of your personal information as described in this Privacy Policy. Such information may be stored and shared between our worldwide affiliates to improve our services.

Please read this Privacy Policy before you use our services. If you do not agree with this Privacy Policy, please do not continue using our services.

1. INFORMATION WE COLLECT

To provide better service for you, we collect information in the following ways:

1.1 Information you provide us

Use our services may require you to sign up for an account by our website or apps. You will give us your name, address, phone number, email address, products you registered and serial number. You will be requested to provide your payment information and products you ordered if you purchase through our website or apps.

If you need to get in touch with our customer service team, or reach out to us through other means (such as through social media), we will also collect information from you via those platforms.

1.2 Information we collect automatically when you use our services

When you use our services or log in to your account, we automatically collect and store certain information in server logs. This information includes: your computer or device operating system, application version, language settings, pages the date and time you accessed our services, referral URL, cookies (“cookie statement”), IP address, geographical information, the hardware, software, internet browser or apps, the updated status of our products, domain name of the website where you come from, number of visits, average time spent on the site and pages viewed.

For some power monitoring services, we will also automatically collect some information from your computer or device. For more information, please visit Information Power Monitoring Services Collect.

We will not collect, use or process any of your sensitive personal information, such as those based on race, religion, sexual orientation or health.

2. HOW WE USE INFORMATION

We use your information for the purpose of

2.1 Registration of an account on our website or apps

2.2 Customer service

  • Respond to your question and support your needs.
  • Communicate with you.
  • Deliver product.
  • RMA

2.3 Marketing activities

  • Market our products, services, training courses, events and upcoming changes, improvements or promotions.
  • Conduct surveys and customer services.
  • Issue you newsletters.
  • Notify you upcoming events.

You can opt out, or unsubscribe, from marketing communications at any time using the “Unsubscribe” link in each newsletter or communication, or you can administer your subscriptions through your account (if you've created one).

2.4 User experience, product analysis and upgrade

  • Comprehend the relevancy of your geographical area and our products.
  • Upgrade our websites, apps or software, or to trace and eliminate bugs.
  • Analyze abnormal status through electricity information.
  • Provide, develop, protect and improve services or products, to develop new ones.
  • Deliver electricity information and to notify you of abnormal status periodically through GCM (Google Cloud Messaging), APNS (Apple Push Notification Service) or SMS.
  • For an improved user experience, internal training and general optimization purposes build features that will make the services available on our websites and apps easier to use.
  • To improve and promote our products and services and the content on our website.

2.5 Safety and security

  • Promote safety and security on and off our services, such as by investigating suspicious activity or violations of our terms or policies.
  • Upgrade software or apps.

2.6 Legitimate interests

  • Notify terms and policy changes.
  • Handle or solve legal disputes for regulatory investigations and compliance or to enforce the terms of use in our websites or apps.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

We process personal information on our servers in many countries around the world. We may store and process your personal information on a server located outside the country where you live. Your information will be under appropriate safeguards with encryption or pseudonymisation.

3. SHARING YOUR INFORMATION

3.1 For processing or compliance reasons

We may share your information with our affiliates including companies' employees, our trusted agents, representatives, vendors, organizations, consultants and other service suppliers who need to access your information to carry out the purposes above or work on our behalf and internal (audit/compliance) investigations. For a business transaction (such as merging or selling assets), we may also disclose your information.

All such third parties will be under an obligation to maintain the security and confidentiality of your information, and to process your information only in accordance with our instructions.

3.2 For legal reasons

We may, in compliance with applicable law, regulation, ordinance, license, operating agreement or legal process, disclose your information to protect ourselves against liability, to respond to subpoenas, judicial processes, legitimate requests, warrants or equivalent by law enforcement officials or competent authorities, to investigate fraud or other wrongdoing or as otherwise required or necessary in order to comply with applicable law or to protect our legitimate interests.

We may also, in compliance with applicable law, disclose your information to enforce or apply the terms and conditions applicable to our services or to protect the rights, property or safety of us, our users or others.

In the situations described above, the recipient of your information may be located in a jurisdiction that may have different standards of data protection compared to the laws in your home jurisdiction.

4. TRANSPARENCY AND CHOICE

We encourage you to keep your information accurate and up to date.

People have different privacy concerns. We retain your information while your account remains active. You may manage your account by logging into your account.

Please contact us if you want to delete your account. Please note that if you delete your account or select not to provide us some information, your request or needs will not be responded timely.

5. APPLICATION

This Privacy Policy applies to all of the services offered by us and our affiliates, but excludes services or products provided by others. This Privacy Policy does not apply to other websites, apps, services or products you visit through links from our websites or mobile apps. If you provide your information to any of those providers, your data is governed by their privacy statements. Please note you shall apply the Privacy Policy of our other group companies in North America, Latin America, and France when you use their websites.

6. CHANGES

Our Privacy Policy may be changed from time to time. We may send you the latest policy by email or newsletter. We also encourage you to regularly check our updated policy on our websites and apps.

7. COOKIE STATEMENT

We use cookies to provide you with a more responsive and personalized service. By using our website or apps you agree to our use of cookies. For more information, please visit Cookies Policy.

CONTACT US

If you have any question, please contact us | Contact Form

Your web browser is no longer supported.

Please upgrade to a modern, fully supported browser for best performance of the site.

Close This Window

By closing this window you acknowledge that your experience on our website may be degraded.

Find the serial number on your CyberPower products

Every CyberPower product has a unique serial number (S/N) and they can only be 12 or 16 digits.

The location of the serial number label may vary by different products, but you can find it on the back or bottom side of most products.

Close

Information

Are you sure you want to change the product line? The selected items will be cancelled.

OK Cancel

You have exceeded the maximum number of comparison list.

OK

The comparison should be based on the same product line

OK
Information

Some products have been added in your comparison list. Would you like to restart or continue?

Restart Continue
Information

Are you sure you want to leave this page? The selected itmes will be cleared.

Restart Stay on this page
Information

This page is not available for your region.

OK

Please properly fill out all the required fields.

OK

Thanks for registering with us. An email has been sent to you with a link to activate your account. If you do not receive the email, please check your spam folder or contact us.

OK
Information

Your account has been activated successfully

OK
Information

The link has either expired or is no longer valid.

OK

Sorry, we could not authenticate you. Try again.

OK

Your profile has been updated successfully.

OK
Information

There is no record for the product registration now.

OK

Your product has been registered successfully.

OK

This serial number is not for a qualifying product. Please check if the serial number is the same as that on your package box.

OK

Your password reset request has been submitted. An email with instructions will be sent to your inbox. If not received, please check your email spam or junk folder.

OK

The link has expired.

OK

Your password has been updated successfully. Please use your password for log-in.

OK

Your current password is not authenticated.

OK

Please Select Store Type.

OK

Please Select Country.

OK

Please enter keyword

OK
Information

This product is not available in this region, please check with your local dealer for details.

OK

Serial Number is duplicate

OK
Information

本次問卷已成功送出,我們的專員將會與您聯繫,謝謝。

OK
Information

OK

Information

Please log in to register your product.

Continue
Information

Please select a Product line.

OK
Please check above fields:
OK

Your message has been sent successfully.

OK

Your message send failed.

OK

Please enter model name

OK

OK
    OK

    Your message has been sent successfully.

    OK

    Your message send failed.

    OK

    This product is not available in your region.

    If you are interested in this product, please contact us for more information.Contact Form

    Set a New Password