SUBMIT A RMA SERVICE CASE
THE NOTIFICATION OF A RMA SERVICE MUST BE MADE IN OUR ONLINE TOOL.
Please have the following information at hand:
- The model number of the CyberPower product,
- The serial number of the CyberPower product,
- The date of the incident,
- Where you bought the CyberPower product
- When did you buy the CyberPower product?
- Copy of the original invoice as proof.
After checking the data, you will get an RMA number and receive a corresponding email notification.
UPS SERVICE OUT OF WARRANTY
After the warranty period you need to report the error also via our RMA tool.
If the hardware error, the warning message or the fault cannot be solved, after consultation with our service, the device must be sent to us.
CyberPower reserves the right to repair the returned goods according to a cost estimate or an equivalent or higher quality, tested replacement device to offer as a repair service.
Genthner Fulfillment Service GmbH
c / o CyberPower Systems GmbH - SERVICE
Robert Bosch Ring 16
- Do not send products without an RMA number. Deliveries without a valid RMA number will not be accepted.
- Please pay attention to the safe packaging of the product. Products that are delivered with damaged packaging will be rejected for acceptance.
- Please make sure that the RMA number on both the outside of the package and on the enclosed copy of your receipt is correctly too read.
- The receipt of invoice with the indication for the serial number (s) must also be enclosed.
- More than 100 distributors and retail locations worldwide
- Won Data Center 100 and Top 20 Infrastructure Provider by CRN three times in a row since 2013
- Received the world's first Energy Star certificate from CSA group and was awarded Energy-efficient IT Systems by Green IT Best Practice Award 2012
- Launched Datacenter UPS systems product line, and developed software compatibility with critical virtualization technology partners, including VMware, Hyper-V, Red Hat, and Citrix
- Established office in Japan and started sales through channels in Australia to expand its business presences in Asia-Pacific region
- CyberPower started Initial Public Offering (IPO) in Taiwan stock market
- Launched the first high-frequency energy-saving UPS with ultra-efficient technology
- Recognized as ''Best New Vendor of the Year'' by Ingram Micro, the world's largest distributor of computer and technology products
- Developed and launched DC UPS for Telecom industry
- Commenced partnership with the world's largest IT distributor and global network technology provider, Tech Data and Tellabs
- Certified by UL LCC to provide advanced testing environment
- Performed safety tests, EMI certification and pre-testing to accelerate the development process and enhance engineering excellence
- Introduced UPS Power98, the first UPS designed to be compatible with Windows 98
- Entered the world's largest and multi-national retail stores: Walmart, BestBuy and Fry's
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Find the serial number on your CyberPower products
Every CyberPower product has a unique serial number (S/N) and they can only be 12 or 16 digits.
The location of the serial number label may vary by different products, but you can find it on the back or bottom side of most products.
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